Privacy Policy for Lotus365 India

Welcome to Lotus365 India. At Lotus365, we prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we gather, utilize, disclose, and safeguard your data when you use our services. Please read thoroughly to understand our practices regarding information handling.

Information We Collect

We collect various types of information to deliver our services and comply with legal requirements. Here’s a breakdown:

1.1. Personal Information: During account registration, we may collect your name, date of birth, contact details (phone number, email), address, and identification documents (proof of ID, age verification). This information is essential for account creation, verification, and adhering to legal regulations (e.g., Know Your Customer (KYC) norms).

1.2. Financial Information: To facilitate transactions and payments securely, we collect financial data like credit/debit card details, bank account information, and transaction history. This data is encrypted and used solely for processing payments on our platform. We adhere to Payment Card Industry Data Security Standard (PCI DSS) compliance to safeguard your financial information.

1.3. Technical Information: We automatically collect device and internet usage information. This may include your IP address, browser type, operating system, and webpages visited on our platform. This data helps us improve our website, personalize user experience (e.g., language preferences), and enhance security by identifying suspicious activity.

1.4. Cookies and Similar Technologies: We leverage cookies and similar technologies (e.g., web beacons, local storage) to improve your experience. These tools allow us to analyze usage patterns (e.g., time spent on pages, features used), tailor content to your preferences (e.g., displaying betting options in your preferred sports), and optimize advertisements. You have the dedicated option to manage cookie preferences through your web browser settings. You can also choose to opt out of interest-based advertising through settings on our platform.

How We Use Your Information

We utilize your information to provide a seamless and secure experience on our platform. Here’s how:

2.1. Providing Services: We use your information to manage your account, process bets, offer customer support (live chat, email, phone), and personalize your experience. This may include sending notifications about updates, changes, or promotions relevant to your betting interests.

2.2. Communications: With your permission, we may use your information to send updates, upcoming matches, and information about our services. You can opt out of receiving these communications at any time by clicking on the “unsubscribe” instructions provided in each communication.

2.3. Improvement and Analysis: We analyze user behavior and feedback (surveys, reviews) to constantly enhance our services. This analysis helps us improve the website’s usability, identify areas for improvement in our offerings, and implement robust security measures to protect your data and prevent fraudulent activity.

Sharing and Disclosure

We share your information only under specific circumstances, ensuring transparency and adherence to legal obligations. Here are the scenarios:

3.1. Authorized Third Parties: We may share your information with our trusted third parties. These third parties are contractually obligated to maintain the confidentiality and security of your data and comply with relevant data protection regulations.

3.2. Legal Obligations: We may be required to disclose your information by law, court order, or other legal processes. This includes sharing information with law enforcement authorities to comply with legal obligations and combat fraud, money laundering, or other unauthorized activities.

3.3. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will take steps to ensure continued protection and appropriate use of your data in such circumstances, and you will be notified of any such transfer.

Security Measures

We take data security very seriously of our users and we used industry-standard security techniques to protect your personal information. These measures include:

4.1. Data Security: We utilize encryption (e.g., Secure Sockets Layer (SSL) technology) to safeguard your information during transmission and at rest. We also implement secure access controls, regular security audits, and penetration testing to identify and address vulnerabilities.

4.2. Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

Your Rights and Choices

We empower you to control your information. Here are your rights:

5.1. Access and Correction: You have the right to access, correct, or update your personal information. If you wish to exercise these rights, please contact us.

5.2. Account Deletion: You can request account deletion and associated personal information removal. However, some information may be retained for legal or operational purposes.

5.3. Opting Out: You can opt out of receiving promotional communications from us by following the provided instructions. Opting out does not affect essential service-related communications.

International Data Transfers

Due to the nature of our services, your information may be transferred and stored in locations outside your jurisdiction, including countries with different data protection laws. Here’s what we do to ensure your data’s security:

6.1. Data Storage: We take appropriate measures to guarantee the security and confidentiality of your data during international transfers. This may involve using secure servers or engaging third-party service providers that comply with relevant data protection regulations.

Children’s Privacy

Our services are not directed at individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately to have it removed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate channels. Your continued use of our services after the changes are implemented constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us on WhatsApp. We are committed to addressing your inquiries and ensuring your privacy concerns are promptly resolved.

This Privacy Policy was last updated on 4/4/2024.